Terms of service
Last Updated: 04/09/2026
Welcome to Kartex. By accessing or using our website, placing an order, or purchasing products from us, you agree to these Terms of Service. Please read them carefully before using our website.
1. General Terms
By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
You agree to provide accurate and complete information when creating an account, placing an order, or communicating with us.
We reserve the right to refuse service, restrict access, or cancel transactions where reasonably necessary to prevent fraud, misuse, unlawful activity, or violation of these Terms.
2. Account Terms
If you create an account, you are responsible for maintaining the confidentiality of your account information and for activities conducted through your account.
You agree to provide accurate information and update it when necessary.
We may suspend or terminate accounts that are used fraudulently, unlawfully, or in violation of these Terms.
3. Products and Product Descriptions
We make reasonable efforts to display product descriptions, images, specifications, sizes, colours, and other information accurately.
However, colours and appearance may vary depending on your device or screen.
Product availability may change without notice.
We do not knowingly misrepresent the characteristics or quality of products offered through our website.
4. Pricing and Payment
All product prices are displayed in Rupees, unless otherwise stated.
Applicable taxes, shipping charges, or other mandatory charges will be displayed as required before or during checkout.
We reserve the right to correct pricing, description, or listing errors. If an obvious error affects an order, we may contact you before processing the order or cancel the affected order and issue an appropriate refund where payment has already been made.
Payment must be successfully received or authorized before an order is processed.
We may use third-party payment providers to securely process payments. Your use of those services may also be subject to their own terms and policies.
5. Order Acceptance
Placing an order constitutes an offer to purchase a product.
After receiving your order, we may send an order confirmation. An order is not necessarily accepted merely because an order confirmation or payment acknowledgment has been issued.
We may cancel or refuse an order where:
- The product is unavailable
- There is an obvious pricing or listing error
- We suspect fraudulent or unauthorized activity
- Delivery information is incomplete or invalid
- Required information cannot be verified
- Circumstances outside our reasonable control prevent fulfilment
If we cancel an order after payment has been received, we will process an applicable refund.
6. Shipping and Delivery
Orders are processed and shipped according to our current Shipping Policy.
Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.
Delays may occur because of courier operations, weather, public holidays, remote-area delivery, incorrect addresses, regulatory requirements, or other circumstances outside our reasonable control.
For complete details, please refer to our Shipping Policy.
7. Returns and Refunds
Returns, refunds, and exchanges are subject to our current Return and Refund Policy.
Please review that policy before purchasing.
Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable consumer-protection law.
8. Prohibited Uses
You agree not to use our website or services:
- For unlawful purposes
- To commit or facilitate fraud
- To violate applicable laws or regulations
- To interfere with website security or operation
- To introduce malicious code or harmful software
- To attempt unauthorized access to our systems
- To impersonate another person or entity
- To collect information about other users without authorization
- To abuse promotional offers or payment systems
- To infringe intellectual-property or other legal rights
We may take appropriate action where prohibited activity occurs.
9. Intellectual Property
Unless otherwise stated, the website, branding, logos, text, graphics, product content, design, and other materials provided by Kartex are owned by or licensed to us and may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, or commercially exploit our website content without prior written permission.
10. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, shipping providers, analytics services, and other tools.
We are not responsible for the independent policies, content, availability, or practices of third-party websites or services.
Your use of a third-party service may be subject to that provider's own terms and privacy policy.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Kartex will not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from the use of our website or products.
Nothing in these Terms limits liability where such limitation is prohibited by applicable law, including rights available to consumers under applicable Indian law.
Our liability, where legally permitted to be limited, will be limited to the extent permitted under applicable law and the circumstances of the particular claim.
12. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
13. Changes to These Terms
We may update these Terms from time to time.
Updated Terms will be posted on this page with a revised "Last Updated" date. Your continued use of the website after an update may constitute acceptance of the revised Terms to the extent permitted by law.
14. Governing Law and Jurisdiction
These Terms shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer-protection laws and the jurisdiction of competent consumer authorities or commissions, disputes arising from these Terms or your use of our website shall be subject to the jurisdiction of the competent courts at Delhi, Delhi, India.
Nothing in this section is intended to deprive a consumer of any mandatory rights or remedies available under applicable Indian law.
15. Contact Us
For questions regarding these Terms, please contact:
Kartex
Email: tanishisharma1235@gmail.com
Business Address: Pratap Nagar, maya enclave, New delhi
Phone: 9818963125