Shipping policy
Last Updated: 04/09/2026
At Kartex, we aim to make your order experience simple and transparent. This Shipping Policy explains how we process and deliver orders placed through our website.
1. Shipping Methods
We currently offer the following shipping method(s):
- Standard Shipping: DropDash
Available shipping methods may vary depending on your delivery location and product availability.
2. Order Processing Time
Orders are generally processed within 5-8 business days after successful payment and order confirmation.
Orders placed on weekends or public holidays may begin processing on the next business day.
Processing time is separate from the delivery time.
3. Delivery Timeframes
Estimated delivery time:
Standard Delivery: 5-8 days
Delivery estimates begin after your order has been processed and dispatched.
These are estimated timeframes and may vary depending on your location, courier availability, public holidays, weather, operational disruptions, or other circumstances outside our reasonable control.
4. Shipping Costs
Any applicable shipping charge will be displayed during checkout before you complete your purchase.
If free shipping is offered for certain orders, the applicable eligibility requirements will be displayed on the website.
5. Order Tracking
Once your order has been dispatched, we may provide tracking information to the email address or phone number associated with your order.
You can use the tracking information provided to monitor your shipment through the relevant courier's tracking system.
Please allow some time after dispatch for tracking information to become active.
6. Delivery Address
Please ensure that your shipping address, phone number, and other delivery information are accurate when placing your order.
We are not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.
If you notice an address error shortly after placing an order, contact us at tanishisharma1235@gmail.com as soon as possible. We will try to assist, but changes cannot be guaranteed once an order has entered processing or shipping.
7. Delivery Issues and Delays
Although we work with shipping providers to deliver orders within the estimated timeframe, delays can occasionally occur.
If your order is significantly delayed or tracking has stopped updating, please contact us at tanishisharma1235@gmail.com with your order number.
We will review the shipment and, where appropriate, work with the courier to resolve the issue.
8. Lost, Damaged, or Incorrect Deliveries
If your package arrives visibly damaged, please document the condition of the package and product where possible and contact us as soon as reasonably possible.
If you receive the wrong product or your order appears to be missing an item, contact us at tanishisharma1235@gmail.com with your order number and relevant photographs or information.
We will review the issue and provide an appropriate resolution in accordance with our Return and Refund Policy and applicable law.
9. International Shipping
We currently ship only within India. We do not currently offer international shipping.
10. Contact Us
For shipping questions or assistance with an existing order:
Kartex
Email: tanishisharma1235@gmail.com
Business Address: Pratap Nagar, Maya Enclave, New Delhi
Order Support Hours: 24/7