Refund policy
Last Updated: 04/09/2026
At Kartex, we want you to have confidence when shopping with us. If you experience a problem with your order, please contact us so we can review the issue and work toward a fair resolution.
1. Return Eligibility
A product may be eligible for return if:
- It is unused and in its original condition
- It is returned with original packaging and accessories, where applicable
- It has not been damaged through misuse, improper handling, or normal wear and tear
- The return request is submitted within 7 days of delivery
- The product meets any additional eligibility requirements stated on its product page
Some products may have specific return conditions due to their nature. Please check the relevant product listing before purchasing.
2. Return Request Timeframe
Return requests must be submitted within 7 days of receiving the order.
To request a return, contact:
tanishisharma1235@gmail.com
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Photographs or videos, where relevant
We may request additional information to assess the return.
3. Damaged or Defective Products
If your product arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us at tanishisharma1235@gmail.com as soon as reasonably possible.
Please provide photographs or videos showing the issue where appropriate.
After reviewing the issue, we may offer an appropriate remedy, which may include:
- Replacement
- Exchange
- Repair, where applicable
- Refund
The remedy will depend on the nature of the issue, product availability, and applicable law.
4. Incorrect Product
If you receive a product different from the one you ordered, contact us at tanishisharma1235@gmail.com with your order number and photographs of the product received.
If the error is confirmed to be ours, we will provide an appropriate resolution without charging you an additional amount for correcting our error, subject to applicable law.
5. Refund Process
Once a returned product has been received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be processed within 7-10 days.
The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.
Where legally required, refunds will be made using the appropriate payment method or in accordance with applicable law.
6. Exchanges
We offer exchanges IF AVAILABLE .
If you would like an exchange, contact us at tanishisharma1235@gmail.com within 7 days of receiving your order.
Exchange availability may depend on product stock and eligibility.
7. Return Shipping Costs
For eligible change-of-mind returns:
Return shipping costs are the responsibility of the customer unless otherwise stated.
For defective, damaged, incorrect, or materially non-conforming products:
Where the issue is confirmed to be attributable to us, Kartex will arrange or reimburse reasonable return shipping costs as applicable.
8. Non-Returnable Items
The following items may not be eligible for return unless they are defective, damaged, incorrect, or otherwise required to be accepted under applicable law:
- Products that have been used, damaged, or altered by the customer
- Items missing original packaging or essential accessories
- Products specifically identified as non-returnable on their product page
Nothing in this section is intended to exclude any mandatory consumer rights under applicable Indian law.
9. Order Cancellation
If you wish to cancel an order, contact us at tanishisharma1235@gmail.com as soon as possible after placing it.
We will try to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or dispatched, cancellation may no longer be possible and the normal return procedure may apply.
10. Refunds for Unavailable or Cancelled Orders
If we cancel an order after receiving payment because the product is unavailable, there is a material pricing/listing error, or fulfilment is otherwise not possible, we will process an applicable refund.
11. Final Sale / Promotional Items
Products sold under special promotional conditions may have specific return terms. Any such conditions will be clearly communicated before purchase and will remain subject to applicable consumer-protection law.
12. Contact Us
For return, exchange, or refund requests, please contact:
Kartex
Email: tanishisharma1235@gmail.com
Business Address: Pratap nagar, Maya enclave, New delhi
Phone: 9818963125
Please include your order number in your communication so we can assist you more quickly.